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Internships: Any Internship
2014-15 Game Night Operations Internship - Springfield Falcons (Springfield, MA)

 Springfield Falcons 2014-15 Game Night Operations Internship

The Springfield Falcons, the American Hockey League affiliate of the Columbus Blue Jackets, are currently accepting applications for the 2014-15 season. Candidates have the opportunity to receive credit for their learning experience; there is no monetary compensation. The internship will take place at the MassMutual Center in Springfield, MA. Candidates must be able to work game nights. Applicants should be reliable, eager to work in sports and possess excellent people skills.

As a participant of the Springfield Falcons Internship Program, interns gain knowledge about the inner workings of a professional sports franchise. 

  • Duties and Responsibilities:
  • -Work all home games plus playoffs, if needed (weekdays & weekends)
  • -Assist in preparing game night activities and signage
  • -Contribute to giveaways, intermission events, player appearances, fan involvement, and any event that is executed before, during and after home games
  • -Ability to ice skate is preferred but NOT required
  • -Maintain constant communication with Game Operations Director and other operations staff via headset
  • -Interact with all members of the front office as well as fans including children, parents, groups, sports teams and other patrons in attendance
  • -Other duties as assigned

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Internships: Any Internship
2014-15 Media & Community Relations Internship - Springfield Falcons (Springfield, MA)

 Springfield Falcons 2014-15 Media & Community Relations Internship
The Springfield Falcons, the American Hockey League affiliate of the Columbus Blue Jackets, are currently accepting applications for the Media & Community Relations Internship during the 2014-15 season. Candidates have the opportunity to receive school credit for their learning experience; there is no monetary compensation. Applicants must be reliable, eager to work in the sports industry and able to work game nights. Applicants should also possess strong communication and organizational skills as well as a knowledge of hockey.
Duties and Responsibilities:
- Work all pre-season, regular-season and playoff home games (weekdays and weekends)
- Assist in pre-game preparation (i.e. media room, game notes, credentials, press box set-up)
- Facilitate needs of media during game (i.e. distribution of line-ups, box scores and other assistance upon request)
- Social media updates
- Assist in organizing and executing community events (i.e. community programs, player appearances, mascot appearances)
- Maintain constant communication with Manager of Media & Community Relations
- Other duties as assigned

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Internships: Any Internship
2014-15: Sales & Marketing Internship - Springfield Falcons (Springfield, MA)

 The Springfield Falcons, The AHL affiliate of the Columbus Blue Jackets, are seeking passionate and positive people who are committed to becoming leaders in the business of professional sports. Career growth-oriented sports sales development program, which focuses on developing the skills needed to become an inside sales and customer service professional. Under the guidance of the Ticket Sales Department, the intent of this program is to expand the applicant’s abilities to a level that will merit consideration for a promotion to a full time position within the sports industry following successful completion of the program.  You will be required to submit your availability ahead of time.

Responsibilities:
• Make outbound calls to assigned leads to sell upcoming events and ticket packages
• Answer incoming single game calls with the ability to up-sell callers into packages, and groups
• Ability to work office hours during the week plus all Falcons home games
• Work all home games, plus additional nights, weekends and holidays outside of normal office hours, as assigned
• Represent the organization at in-house events and off-site community events promoting tickets
• Maintain computerized records of all ticket customers and prospects using our CRM data base Archtics
• Provide unsurpassed customer service to prospects and current clients over the phone, in office and at games or other events
• Assist customer service efforts (mailing invoices, tickets, etc…), and other office tasks
• Help with planning and organizing various sales and marketing initiatives and programs
• Attend weekly meetings and sales training/role-play sessions.
• Other duties as assigned

 

Qualifications:

• At least one year of advanced education working towards a degree in Business, Sport Management, Marketing or related field.
• Strong organizational and communication skills
• Excellent customer service skills
• Must be able to work a flexible schedule with long hours, which includes home games, nights, weekends and holidays as assigned
• Desire to be a sales industry leader
• Ability to work as a team player
• Proficiency in basic computer software programs

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Ticket Sales & Service: Ticket Sales
Ticket Sales Representative - Springfield Falcons (Springfield, MA)

 Ticket Sales Representative – Springfield Falcons (Springfield, MA)

The Springfield Falcons, proud American Hockey League affiliate of the Columbus Blue Jackets, are seeking a highly motivated Account Representative. This position will be responsible for generating revenue through season, mini-plan and group ticket sales. Must be self-disciplined, possess strong follow-up skills, and have exceptional time management skills.

 Responsibilities:

• Generate revenue for the Springfield Falcons through the sale of season, mini-plan and group ticket sales.
• Achieve or exceed out-bound call goals to existing or potential fans.
• Answer in-bound calls to provide customer service and upsell seat packages.
• Knowledge of all Falcons product lines including season plans, partial plans and group sales packages.
• Identify and target prospects for group tickets.
• Develop and maintain relationships through unmatched customer service • Maintain computerizes records of all clients and prospects via Archtics.
• Develop and implement theme nights
• Meet or exceed all sales goals
• Regular meetings with management to provide updates on sales activity, appointments, management, and customer service.
• Must be able and eager to work non-traditional flexible hours; to include nights, weekends, and events.

 

Qualifications:

• Four year college degree
• Exceptional work ethic with a high level of personal and professional integrity
• Excellent written and oral skills
• Strong time management
• Ticket sales experience is a bonus
• Team oriented
• Proficient computer skills
• Effective time management skills
• Qualified candidates must include a cover letter and a resume.

*Please do not contact the Falcons office* 

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Apply for Future Notification Only: Future Notification
Future Notification Only - AHL Teams (Various Locations, NA)


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