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Facility Operations: Facility/Venue Management
Event Coordinator - Cedar Park Center - Texas Stars (Cedar Park, TX)

This is an administrative position working as a liaison between lessees and staff of the Cedar Park Center. The work entails gathering and dissemination of information, and follow up to ensure events are set and all departmental operational tasks are executed timely and correctly. The work requires a varied work schedule, and falls under the direct supervision of the Director of Event Operations.


ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following: (Other duties may be assigned)
• Maintain a positive working environment and open channel of communication with Cedar Park Center and designated points of contact for clients.
• Aid in the monitoring of rental contracts ensuring proper contract maintenance including signatures, deposits, and proper room use.
• Prepare event cost estimates and aid in keeping the client informed of all expenses their event may incur.
• Verify final event invoice for proper billing.
• Responsible for making the client or potential client aware of all Cedar Park Center services and aid in selling those services.
• Work as an event coordinator and help ensure all events within the Arena receive proper and adequate service.
• Help disseminate all details of event to each department in Cedar Park Center and keep staff updated with changes throughout completion of event.
• Assist in ensuring all departments have completed necessary tasks to prepared and execute building events.
• When Director of Event Operations is not present, function as a Manager on Duty to ensure all events within the complex receive proper and adequate service.
• Work requires a varied work schedule, including nights, weekends, and holidays.
• Carry out organization policies and goals in accordance with the client’s objectives, building policy and prudent business practices.
• Provide input in the development of a long range plan that includes an annual budget for future repairs and improvements to the facility and long range program and departmental objectives.
• Maintain an on-going line of communication with management personnel, subordinate personnel and warranted outside entities concerning specific duties.
• Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Assists Director of Event Operations with enforcing procedures and oversees the operations of Guest Services Staff.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance, addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE:
Bachelor’s Degree (BA) from a four-year accredited college or university, and a minimum of three (3) years related experience with no less than two (2) years in a hospitality-related function of an arena, convention center, stadium, or hotel; or equivalent combination of education and experience.
OFFICE SKILLS:
• Must operate standard office equipment and personal computer(s) using MS-Office and venue’s web-based calendar software.
• Must operate ‘two-way’ communication devices as necessary.
• Must present an organized office that perpetuates a staff and guest friendly environment.
LANGUAGE SKILLS:
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and government regulations.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Ability to write letters and/or articles of publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups and/or governmental officials.
• Must speak and write the English language fluently.
MATHEMATICAL SKILLS:
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of accounting, algebra and geometry.
• Ability to count and distribute money.
REASONING ABILITY:
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
• Plans, coordinates and directs varied and complex administrative operations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a current license to operate a motor vehicle in the United States and proof of valid insurance if operating a vehicle on behalf of the company.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Additional work environment levels may be implemented by the Executive Director. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, outside weather conditions and vibration. The employee is frequently exposed to fumes or airborne particles and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high precarious places; toxic or caustic chemicals; extreme heat and cold; explosives and risk of radiation. The noise level work environment is usually moderate. With entertainment and crowd management being one of the many aspects of this industry, occasional extremely loud noise levels are present in the work environment. There are also times of low light intensity. Must assist with emergency and/or crisis management aspects of the facility when warranted
 

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Marketing: Game Operations/Presentation
Ice Patrol - Promotion Team - Texas Stars (Cedar Park, TX)

 

The Texas Stars are currently accepting applications for energetic men and women to join the Ice Patrol, a co-ed promotions teams, for the 2014-15 season. The team, comprised of men and women 18 and over, is responsible for entertaining and interacting with Texas Stars fans at games and community events. Team members are paid, part-time employees of the Texas Stars.

 

The Texas Stars are the American Hockey League affiliate of the NHL’s Dallas Stars and play their games at Cedar Park Center, located north of Austin at the corner of 183-A and New Hope Drive.

Responsibilities:
- Interact with fans on the concourse, in the stands and at outside events.
- Help with the set-up of Texas Stars and Ice Patrol tables on game days and at events.
- Appear on ice and on camera as the faces of the Texas Stars game entertainment crew.
- Assist with game operations, including contestant selection and prop set up.
- Represent the Texas Stars at team-sponsored and community events.
- Distribute marketing materials as part of grassroots marketing campaigns.

Qualifications:
- At least 18 years of age by September 1, 2014.
- Ideal candidates are energetic, personable and comfortable in front of crowds.
- Customer service or marketing experience preferred. A background in sport marketing or communications is a plus but not a requirement.
- Ice skating ability is NOT required.

Availability:
- Mostly evening hours, starting approximately two hours before game time.
- Must be able to work at least 75 percent of Texas Stars home games, including weeknights, weekends and holidays.
- Must be available for duration of the hockey season (September-April) and playoffs (potentially April-June).

Application Information:
Open interviews will be held at Cedar Park Center on the following dates and times:

Thursday, August 14, 2014: 4:30-7:30 p.m.
Tuesday, August 19, 2014: 4:30-7:30 p.m.
Cedar Park Center Meeting Room (enter on Coca-Cola Plaza side)

To receive a reminder about the open interviews, send an email to icepatrol@texasstarshockey.com.

If you are unable to attend any of the scheduled open interview times and are interested in joining the Ice Patrol, email icepatrol@texasstarshockey.com for further details.

 

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Communications: Communications Department Management
Manager - Broadcast/Production Services - Cedar Park Center / Texas Stars Hockey Club (Cedar Park, TX)

Manages Broadcast Department and oversees all in-house broadcasting for Cedar Park Center including providing audio/visual support of all “third party” events. Hires, manages and trains part-time staff, oversees all building audio and video equipment including all equipment service, repair and maintenance. Also serves as primary point of contact for all broadcast television trucks.

Supervises:
Supervises Cedar Park Center’s part-time broadcast technical staff including; hiring, training, scheduling and budgeting

Essential Duties and Responsibilities: include the following, other duties may be assigned.

  • Schedules, assigns, plans, monitors, reviews and when necessary assists with in-house audio and video support for all arena events
  • Plans and coordinates equipment usage schedules, priority of capital expenditures and procedures for equipment maintenance, repair, warranty service and when necessary upgrade and installation;
  • Maintains time, payroll, work orders, material, equipment and other departmental records and submits timely reports to VP to maximize departmental revenues and set pricing structures for broadcast and production services charges to be billed back to third party events and coordinates the charge back of these services with the Events department;
  • Responsible for scheduling, supervising and training of the video production crew, providing audio/visual support for the main arena bowl, conference rooms, offices, bar areas, concourses, restrooms during venue events;
  • Manages, supervises, and trains part-time and event day staff as related to all elements above;
  • Responds to all broadcast and production issues that arise in Cedar Park Center prior to and during events, including electronic signage, house PA, the video replay room, private suites, concourse monitors and future external marquees;
  • Assists Operations department in other related areas such as dock management for broadcast and support trucks;
  • Schedules, coordinates and facilitates all video, broadcast (closed circuit, commercial insertion and over the air) content origination in facility including coordination with other departments as well as ensuring coordination with local, regional and/or national networks to maximize potential revenue and minimize facility and tenant disruptions;
  • Assists in preparation of capital and operations budget while ensuring that budget guidelines are met and departmental expenditures are prioritized;
  • Assists engineers in design requirements relating to equipment and projected usage;
  • Works closely with team(s) (Texas Stars, Austin Toros, Austin Aces) on broadcast and live event needs; providing feedback and appropriate response time and work with Events Department and their clients to facilitate their presentation needs;


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Education and Experience:

  • Bachelor’s Degree (B.A.) in Business, Broadcasting, Engineering, Communications;
  • 4-6 years experience in minor market or local network television production, moderate facility arena AV management, or a combination of both;
  • 2 years of supervisory experience.

Other Skills and Abilities:

  • Knowledge of basic concepts of component engineering relating to house PA and the facility’s video replay equipment;
  • Knowledge of NTSC, NAB, and FCC procedures and requirements, both existing and proposed;
  • Skill in estimating time and materials required of assigned work projects;
  • Knowledge of public assembly facility equipment service and repair;
  • Ability to work 24/7 (flexible) hours/shifts; including evenings, weekends and holidays;
  • Ability to solve problems under severe time restraints;
  • Experience in all aspects of television – engineering, operations, production, programming, and commercial traffic beneficial.

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events the noise level may be loud;
  • Position is required to work in exposed wet and/or humid conditions;
  • Position is required to work near moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat and risk of electrical shock;
  • Employees must be able to work on evenings, weekends and holidays as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.

 

 

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Marketing: Graphic Design/Creative Services
Manager - Video Creative Services - Texas Stars Hockey Club (Cedar Park, TX)

The individual in this role will oversee the video creative services department for the Texas Stars and Cedar Park Center. Reports to Vice President of Ticket Sales & Marketing – Texas Stars.

 

PRIMARY RESPONSIBILITIES:

  • Producing commercials, sponsor LED graphics and animations, content for digital in-house video displays, Hockey Opening sequences and in-game entertainment elements, web banners and other projects as assigned.
  • Oversees department strategic planning and budgeting
  • Serve as game producer for all Texas Stars home games

DESIRED COMPETENCIES:

  • Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
  • Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
  • Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
  • Managing Processes - Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow.
  • Organizational Ability - Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.

KNOWLEDGE AND SKILL REQUIREMENTS:

  • Bachelor's degree
  • Detail Oriented
  • Able to work independently and as a team
  • 2-5 years Non-Linear Editing experience (Avid Media Encoder editing and Adobe After Effects compositing experience preferred)
  • 2-4 years related experience producing live events (Ice Hockey experience highly preferred)
  • Strong verbal and written communication skills
  • Required computer skills: Experience working with multiple video displays in a live sporting event atmosphere with Click FX ProAudio, Click FX Crossfire, and Click FX Blaze preferred; Avid, Media Composer 5.0, Adobe Production Suite, and PC.
  • Responsible for archiving, organizing and maintaining Texas Stars highlight footage database
  • Technical Director, Graphics Operator, Sports DJ, Replay Operator, Camera Operator experience preferred
  • Minimum of 2 years in a supervisory role

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events the noise level may be loud;
  • Position is required to work in exposed wet and/or humid conditions;
  • Position is required to work near moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat and risk of electrical shock;
  • Employees must be able to work on evenings, weekends and holidays as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.
 

 

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Sponsorship Sales & Service: Sponsorship Services/Activation
Sponsorship Services Manager - Texas Stars (Cedar Park, TX)

The individual in this role manages the organization’s sponsorship services department and will be assisting the corporate sales department in all traditional and non-traditional initiatives. The individual reports to the Vice President of Sales & Marketing.
 

Essential Functions:

  • Work directly with the corporate sales team on fulfillment of all sponsorship agreements
  • Responsible for managing corporate sales staff hours, schedules, and approving payroll.
  • Work in direct communication with sponsors and advertising partners on details of sponsorship and ways to enhance partnerships
  • Assist the Corporate Sales department with sales proposal preparation, hospitality event planning and servicing, collateral update and maintenance
  • Develop reports in support of marketing and corporate sales efforts
  • Responsible for sending out event ticket offers to clients, receiving and processing orders, and arranging delivery of tickets
  • Works with the operations department to assist in fulfilling needs of the corporate sales department
  • Attend corporate sales events and sponsor promotions
  • Provide administrative support to the corporate sales department
  • Assist in game night sponsorship activation for the Texas Stars Hockey Club
  • Other duties as assigned

 

Knowledge, Skills, and Abilities:

  • Strong written and verbal communication skills
  • Strong attention to detail
  • Successful candidates have some experience in marketing and/or customer service, are innovative, self-starters, independent, and highly creative.
  • Excellent phone skills with ability to follow-up
  • Proficient computer skills in Microsoft Office
  • Sense of urgency paired with excellent customer service skills
  • Excellent public speaking and interpersonal skills
  • Ability to effectively present information and respond to questions from groups of managers, clients,
  • members and the general public
  • Excellent organizational skills
  • Ability to maintain confidential information

Requirements:

  • Bachelor’s degree from an accredited college or university in Business, Management, Marketing or related field
  • 2 years previous experience in customer service, sponsorship sales and service or related field

 

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Apply for Future Notification Only: Future Notification
Future Notification Only - AHL Teams (Various Locations, NA)


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