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Ticket Sales & Service: Ticket Sales
Account Executive - Ticket Sales - Texas Stars (Cedar Park, TX)


The Texas Stars, American Hockey League affiliate of the Dallas Stars are looking for a highly motivated and driven Account Executive to add to an extremely competitive Ticket Sales staff.  Candidate must be passionate, self-disciplined, possess strong follow-up skills, and have exceptional time management skills.


  • Responsible for generating new business revenue through season tickets, partial plans, group tickets and premium inventory
  • Develop and maintain relationships through unmatched customer service
  • Responsible for up-selling existing season ticket accounts via phone, networking events and face to face presentations
  • Maintain computerized records of all clients and prospects via Archtics.
  • Develop and implement theme nights
  • Meet or exceed all sales goals (weekly, monthly and yearly)
  • Meet or exceed daily call and appointment expectations
  • Regular meetings with management to provide updates on sales activity, appointments, management, and customer service.
  • Efficiently manage workday as determined by Management
  • Assist customer service efforts during renewal campaigns
  • Must be able and eager to work non-traditional flexible hours; to include nights, weekends, and events.


  • Desire to start and grow a career in the sports industry
  • Ability to work as a team player
  • Competitive and desire to be among the top sales performers
  •  Prior experience in ticket sales, appointment scheduling or cold-calling techniques is preferred
  • Proven track record of 1-2 years of high level sales success, ticket sales preferred
  • Strong organizational and time management skills
  • Excellent communication skills, customer service and problem solving skills
  • Ability to function in fast-paced environment, handle multiple projects and meet deadlines
  • Proficient in basic computer software programs
  • Experience working with TicketMaster Archtics preferred
  • Available to work flexible hours including holidays, evenings and weekends. Position is required to work all home games
  • High energy; ability to remain focused on sales goals and work independently

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have a Bachelor’s degree from an accredited college or university in Business, Sports Management or related field?

2. 2. Do you have 1-2 years of high level ticket sales success and experience?

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Ticket Sales & Service: Client Retention/Customer Service
Senior Manager - Franchise Ticket Sales & Retention (Rampage AHL & Stars WNBA) - San Antonio Rampage & San Antonio Stars (San Antonio, TX)


This position is responsible for the overall ticket sales revenue generation for the San Antonio Rampage (AHL) and San Antonio Stars (WNBA) Franchises.   This position will work closely with the Sr. Director of Franchise Business Operations to develop, execute, and monitor progress toward achieving each franchise’s targeted revenue goals.  This position directly leads and supervises a staff of 3-4 franchise sales and retention managers and is responsible for collaborating with various managers across Spurs Sports & Entertainment.  This position is a senior level franchise position that plays a critical role at SS&E in growing the Rampage and Stars franchises.  The incumbent for this position must be a strategic thinker with excellent leadership and communication skills.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.


  • Develop and execute ticket sales and retention strategies and SMART goals to achieve annual targeted objectives
  • Lead and develop a team of 3-4 dedicated franchise sales and retention managers. Inspire, motivate, and monitor the performance of these sales and retention managers
  • Collaborate with a cross-functional group of SS&E managers to influence and support their efforts in achieving franchise sales and retention goals
  • Compile, report, and best utilize CRM and sales data to track progress, develop and adjust sales and retention strategies, and inform Sr. Director of sales trends, plans, and priorities
  • Represent the San Antonio Rampage and San Antonio Stars at periodic AHL and WNBA meetings, conference calls, and in other communication with each league
  • Other Duties as assigned


  • A bachelor’s degree in Business, Sports Management, a related field of study or commensurate experience in the sales/sales management field
  • A minimum 3 years in a leadership or management role, hiring, staffing, managing, inspiring and training full time sales or retention representatives
  • A minium of 5-7 years in a sales or service oriented role or department
  • 1-3 years experience utilizing a database or CRM system
  • A detailed understanding of the sales process and consumer purchase behaviors
  • Ability to prioritize multiple tasks and support multiple high level positions
  • A proven track record of achieving targeted goals through a team by inspiring, influencing, and supporting others
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information
  • This position requires a dedicated flexible schedule, to include but not limited to working weekends, holidays and evening
  • Ability to demonstrate poise, tact and diplomacy
  • Strong teamwork aptitude required
  • Strong oral and written communication skills
  • Proficient in Microsoft Office, Excel, Word, Power Point, Microsoft Dynamics, and Ticketmaster ticketing software
  • Ability to travel approximately 25% for position

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?

2. Are you willing to relocate?

3. Do you possess a Bachelor's Degree in Business, Sports Management, a related field of study or commensurate experience in the sales/sales management field?

4. How many years of relevant work experience do you hold?

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Apply for Future Notification Only: Future Notification
Future Notification Only - AHL Teams (Various Locations, NA)

If you would like to be notified of positions in the future with AHL teams, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you job notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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