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Marketing: Game Operations/Presentation
Ice Patrol - Texas Stars (Cedar Park, TX)

JOB SUMMARY:  The individuals in this role will be assisting the Marketing Department in game operations activities at Texas Stars home games. He or she reports to the Director of Marketing.

PRIMARY RESPONSIBILITIES:

  • Assists in planning and preparing game operation activities
  • Supports Texas Stars Marketing staff in all pre-game or post-game events as assigned
  • Oversees distribution of premium giveaway items and corporate partner activation stations
  • Assists Director of Marketing in-game production and promotional activities, including selecting guests for timeout and/or intermission activities and instructing contestants on timeout and/or intermission activities
  • Interacts with Texas Stars Hockey Operations staff, H-E-B Center at Cedar Park staff, Texas Stars corporate partners and guests of H-E-B Center

OTHER RESPONSIBILITIES:

  • Serves as a liaison between the operations crew and the Marketing department during games
  • Provides administrative and personal support to the Marketing Director
  • Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent required. Ideal candidate is pursuing a college degree in Sport Management, Marketing or closely related field
  • Successful candidates have some experience in marketing and/or customer service, are innovative, self-starters, independent, demanding nothing less than the best, energetic, and organized while possessing excellent interpersonal skills.
  • Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

Texas Stars, Limited Partnership is an Equal Opportunity Employer

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Ticket Sales & Service: Ticket Sales
New Business Account Executive - Texas Stars (Cedar Park, TX)

JOB SUMMARY:  The New Business Account Executive generates new ticket plan sales along with managing existing accounts. Account Executives are required to meet are full season, partial and group ticket sales goals. Key traits to exhibit are confidence, creativity, enthusiasm, attention to detail and strong work ethic.

PRIMARY RESPONSIBILITIES:

  • Responsible for re-establishing our relationship with past buyers and building relationships with new clients
  • Identify new business opportunities
  • Organize meetings with clients to assess needs and present opportunities
  • Join professional associations and attend networking events to gain awareness of our product in the local business community
  • Generate sales leads to facilitate the maximum number of sales and revenue   
  • Meet or exceed daily call and outside appointment minimums
  • Meet or exceed weekly, monthly and long term sales goals in the areas of ticket plan sales, luxury/nightly suite sales and group sales

OTHER RESPONSIBILITIES:

  • Prospecting, qualifying leads and setting face-to-face appointments at H-E-B Center for new business
  • Maintain electronic account records for the upkeep of customer relationship management database
  • Work within a team environment to achieve common Club goals
  • Provide excellent customer care and quality service to our customers
  • Entertain current and potential clients at various Texas Stars games and events
  • Visit clients during games
  • Prospect for new business and maintain current customer relationships at home games
  • Maintain good attendance and punctuality
  • Sell inventory to special projects (concerts, events) upon request
  • Work all home games – entertain clients, fulfill group obligations, pursue new business opportunities, and answer client service and sales questions at the Stars Sales Booth and around the arena
  • Other duties as assigned

 

REQUIRED EDUCATION AND EXPERIENCE:

  • College degree
  • Excellent customer service, communication and interpersonal skills
  • Prior sales experience (preferably outside sales)
  • Ability to maintain electronic account records for the upkeep of customer relationship management database in CRM system
  • Capable of taking on multiple projects, assignments and group events with exceptional results
  • Ability to work under pressure to meet deadlines
  • Independently take action beyond what is called for
  • Be able to generate original and imaginative solutions to business opportunities
  • Maintain and reflect a positive attitude 
  • Ability to work long hours including evenings, weekends and holidays

 

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

Texas Stars, Limited Partnership is an Equal Opportunity Employer

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Internships: Any Internship
Ticket Sales Internship - Fall 2017 - Texas Stars (Cedar Park, TX)

INTERNSHIP SUMMARY:  This internship will involve observation of the various functions of Tickets Sales and Services department while receiving practical knowledge of game day responsibilities and project work. Not only will you spend time in the executive offices but you will also assist with in game activation of the sales process. Experience gained through this internship will leave you prepared for any entry-level sales position.

WHAT YOU WILL LEARN:

  • The steps of the sales cycle
  • Observe how the Ticket Sales New Business, Customer Service and Group Sales departments establish a seamless transition from sales to service, as well as Game Day Operations.
  • How to assist with lead generation, prospecting, calling members/leaders of groups associated with theme nights, order entry and ticket delivery
  • How to interact with customers on game nights, including assisting with in-game recognition/receptions and pre and post-game fan experiences
  • Learn how to provide excellent customer service via all portals of communication including phone, email, and face-to-face meetings.

QUALIFICATIONS:

  • Candidates MUST BE enrolled in college, at least Sophomore year, and MUST receive college credit for the internship
  • Experience in sales and customer service, preferred.
  • Superior written and verbal communication skills.
  • Be able to attend every Texas Stars game (Sept. – Dec.)
  • Be able to be in office for the mentorship a minimum of 15 hours per week
  • Proficient computer skills (Microsoft Office, Outlook, etc.).

Physical Demands & Working Environment

While engaged in the activities of this internship, the student is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The student may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the internship include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The student is exposed to an office environment and an arena environment, with noise levels ranging from moderate to considerably loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you enrolled in an accredited program at a College or University?

2. Will you be at least a Sophomore status by the 2017 Fall semester?

3. Will you receive school credit upon completion of the internship?

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Apply for Future Notification Only: Future Notification
Future Notification Only - AHL Teams (Various Locations, NA)

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